Delivery Policy

Schools

• Check your catalogue for delivery times.
• All deliveries are made within 10 days of catalogue closing.
• All orders are delivered directly to your school.
• All orders are packed by student by class by school.
• In most cases orders for Australian customers will be shipped via Australian eparcel post.
• All freight and handling charges for school deliveries are free of charge.

Occasionally we receive more orders for a title than we have stock. As we are usually either printing new stock or ordering more from the publisher so there may a delay in supplying your order until new stock arrives. We will notify you by email in those circumstances so you can decide if you would like to wait for or cancel your order. If a title was in stock when you ordered it and is then delayed, we will gladly refund your money and cancel the order.

To find out where your order is at any time please email info@redgumbookclub.com.au and they will let you know the expected delivery date of your order.

Home Deliveries

• All orders are delivered directly to your home (or address you have given us).
• In most cases orders will be shipped via Australian eparcel post.

Shipping practices

• All orders are scan-packed for accuracy.
• All books are packed to maximise the instance of damage free arrival.
• All orders for Australian customers will be shipped via Australian eparcel post, Australian Air Express or Direct Freight Express.